Terms of Use

Last updated October 2026

These Terms apply when you use adelphi-app.co.uk, create or use an account, access Adelphi resources, enquire about an initiative or engage with our services. By using the website or a service, you agree to these Terms. Additional written terms may apply to commissioned services, events or independent provider services.

About Adelphi

Adelphi Support and Development Ltd, company number 16930802, trades as Adelphi - Adulting, Together®. Our registered office is Lytchett House, 13 Freeland Park, Wareham Road, Poole, BH16 6FA. Contact: hello@adelphi-app.co.uk.

Our purpose

Adelphi supports care-experienced people and the organisations around them through practical guidance, a digital platform, initiatives, partnerships, training, consultancy, speaking, events, campaigns and external signposting. Services may be introduced, updated, paused or withdrawn.

Information and guidance

Adelphi content is for general educational, informational and signposting purposes. We take reasonable care but cannot guarantee that every item will remain complete, current or suitable for an individual's circumstances. Nothing on the website is legal, financial, medical, therapeutic, housing, employment or other regulated professional advice. Independent advice should be obtained where appropriate.

Eligibility

Some discounts, services and opportunities have eligibility requirements set by Adelphi or an independent provider. Users must provide accurate information and must not misrepresent identity, care-experienced status or authority to act for another person. We may refuse or withdraw access where criteria are not met, information is materially inaccurate, a code is misused or continuation could harm an initiative or another person.

Drive 2 Thrive®

Drive 2 Thrive® is an Adelphi initiative delivered with independent driving-service providers. Current offers are 35% off the deposit with Book Instructor and £5 off each booked course hour with National Intensive. Offers and provider arrangements may change, so users should check the current initiative page before booking.

Adelphi may provide an eligible person with a provider-specific single-use code. The code is non-transferable, must not be published or sold and cannot be applied retrospectively or combined with another offer unless the provider agrees.

After receiving a code, the user books independently through the chosen provider's website and pays that provider directly. Adelphi does not provide driving tuition, allocate instructors, make bookings, take or process deposits or lesson payments, or enter into the learner's booking contract.

The provider's prices, availability, coverage, booking requirements, privacy policy, cancellation and refund arrangements apply. A code does not guarantee a booking, instructor, course date, test date, finance option, service area or outcome. Any booking, payment, refund, cancellation, complaint and tuition relationship is between the user and the selected provider.

Moving and Home Setup with Just Move In

Adelphi's free Moving and Home Setup Support is delivered through Just Move In. It may help with council tax, water, energy, broadband, phone, insurance, mobile services, television, licensing, removals, storage, mail redirection, cleaning and other moving administration. Available services can change and may depend on location, coverage, eligibility and individual circumstances.

Access normally involves leaving Adelphi's website and creating an account on Just Move In's platform. Any service selection, supplier comparison, account setup, appointment, purchase, contract, payment, cancellation, complaint or ongoing service relationship is governed by the relevant provider's terms.

There is no obligation to select or purchase an optional service. Adelphi may receive a referral fee or other commercial benefit from some optional services at no additional cost to the user. This does not guarantee that an option is the cheapest or most suitable available. Local-authority care-leaver offers, grants and council-tax support remain subject to the relevant authority's rules.

Energy Support with Utilita

Utilita contributes energy information and resources to Adelphi's digital platform. This is general guidance and does not constitute regulated energy, financial or debt advice. Viewing the material does not make Utilita the user's supplier and does not create an energy contract.

If a user follows a link, requests direct support or chooses an energy product, the external organisation's prices, tariffs, eligibility, coverage, contract, privacy policy and complaints process apply. Adelphi does not guarantee savings, suitability, uninterrupted supply or a particular outcome.

Wellbeing with Consciously Ash

Breathwork, meditation, mindfulness and nervous-system resources are general wellbeing and educational content. They are not therapy, medical treatment, diagnosis, crisis care or a substitute for qualified professional support.

Users should follow the on-page safety guidance, stop if they feel physically or emotionally uncomfortable and seek appropriate professional advice where they have a relevant health concern. Content contributed by Ashley Edelman or Consciously Ash reflects the contributor's approach and does not create a clinician-patient or therapist-client relationship. No individual health or wellbeing outcome is guaranteed.

More Than a Label and Adelphi Apparel

More Than a Label® is Adelphi's community and clothing campaign. Campaign messages promote belonging and positive inclusion but do not promise a particular personal, therapeutic, educational or professional outcome.

Adelphi Apparel currently operates through adelphiapparel.co.uk. Purchases are completed on that separate website and are subject to the terms of sale, delivery information, privacy policy and returns policy displayed there at the time of purchase.

National external signposting

Adelphi may list or link to independent services covering mental health, housing, homelessness, money, education, employment, crisis support and other needs. Unless expressly stated, a listed organisation is not an Adelphi partner, agent or subcontractor.

A listing is general signposting, not an endorsement, guarantee or regulated referral. Services may change their eligibility, coverage, opening hours or contact details without notice. Users should check current information directly. Adelphi is not an emergency service and the signposting page must not delay contact with 999 or another appropriate urgent service where somebody is at immediate risk.

Independent providers and future initiatives

Independent providers remain responsible for their services, staff, safeguarding, contracts, prices, complaints, legal duties and outcomes. Adelphi performs proportionate checks when establishing relationships but cannot guarantee acceptance, availability, waiting times, service quality, accessibility, prices or outcomes.

Adelphi may introduce new guidance, discounts, applications, events, campaigns, research, opportunities, referrals or partner-led services. Initiative-specific eligibility, access, provider and safety information displayed at the point of use forms part of these Terms. Additional terms may apply to a purchase, application, selection process, sensitive-data collection, regulated activity or ongoing service.

Professional services

Training, consultancy, workshops, speaking, facilitation, panel activity, co-production and other commissioned services may be subject to a proposal, booking form, statement of work or contract. Where there is a conflict, the more specific written agreement takes priority for that service.

Accounts and acceptable use

Users are responsible for keeping account access secure. Users must not:

• Use the website or services unlawfully, fraudulently or harmfully.

• Misrepresent identity, eligibility or authority.

• Share restricted or single-use codes publicly or permit unauthorised use.

• Attempt unauthorised access, interfere with security or disrupt the website.

• Upload malicious material or infringe another person's rights.

• Reproduce or commercially exploit protected content without permission.

• Use Adelphi branding in a misleading or unauthorised way.

• Behave abusively, discriminatorily, threateningly or unsafely towards another person.

We may restrict access, invalidate a code, remove content or end engagement where reasonably necessary to protect users, partners, the website or an initiative.

Intellectual property

Unless stated otherwise, Adelphi's website content, original resources, training materials, graphics, campaigns, frameworks, branding and downloads belong to Adelphi or are used with permission. Adelphi - Adulting, Together®, Adelphi®, Drive 2 Thrive® and More Than a Label® are protected marks of Adelphi Support and Development Ltd. Third-party materials belong to their respective owners.

Content may be viewed and downloaded for personal, non-commercial use where the website allows it. It must not be copied, adapted, sold, republished, distributed or used commercially without prior written permission, except where law permits.

Commercial relationships

Some partnerships may involve referral income, commission, sponsorship, in-kind support or another commercial contribution. These arrangements help maintain Adelphi's work and do not increase the user's price unless clearly stated. Drive 2 Thrive does not generate referral commission for Adelphi.

Availability and liability

We do not guarantee uninterrupted access to the website or any particular resource, provider or initiative. We may correct errors, update content, change eligibility or access arrangements, limit codes, suspend features or withdraw services.

Nothing in these Terms excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or rights that cannot lawfully be excluded.

Subject to that, Adelphi is not responsible for losses caused by an independent provider, failure to follow provider terms or safety information, inaccurate information supplied by a user, circumstances beyond our reasonable control, or indirect or unforeseeable loss arising from general website use.

Privacy safeguarding and complaints

Personal information is handled under our Privacy Data and Cookies Policy. Safeguarding boundaries are explained in our Safeguarding and Support Boundaries statement. Concerns about Adelphi can be sent to hello@adelphi-app.co.uk. Complaints about a partner's booking, payment or service should normally be made to that provider first, although safeguarding or partnership concerns may also be reported to Adelphi.

Changes and governing law

We may update these Terms when law, technology, services or partner arrangements change. The latest version and date will be published on the website. These Terms are governed by the law of England and Wales. Courts with jurisdiction under applicable consumer law may hear disputes.