Return & Refund Policy

Last updated: 16 October 2026

This policy explains returns and refunds for physical products purchased through Adelphi’s shop, including our More Than a Label® clothing.

Your seller is Adelphi Support and Development Ltd, trading as Adelphi – Adulting, Together®, registered in England and Wales under company number 16930802.

The consumer cancellation terms below apply to UK consumer purchases. Nothing in this policy limits any mandatory legal rights applicable to your purchase.

Made-to-order clothing and order changes

Our clothing is made to order to help reduce unnecessary overproduction. Please check the product description and size guide carefully before ordering.

Orders are sent automatically to production, so amendments cannot be guaranteed. If you need to change an order, email hello@adelphi-app.co.uk as soon as possible.

Being made to order does not remove your cancellation rights for standard, non-personalised products.

Changing your mind and returning an item

For standard, non-personalised products, you can cancel before delivery or within 14 calendar days starting the day after delivery, without giving a reason.

If items from one order arrive separately, the cancellation period starts the day after the last item arrives.

Tell us clearly by emailing hello@adelphi-app.co.uk or writing to the postal cancellation address below. Please include your order number if available.

You may use the cancellation form at the bottom of this page, but you do not have to.

Sending items back

After notifying us that you wish to cancel, send the goods back without unnecessary delay and within 14 days.

Returns address:
Adelphi Support and Development Ltd
Lytchett House, 13 Freeland Park, Wareham Road, Poole, BH16 6FA

You are responsible for return postage for change-of-mind returns, including where you selected an incorrect size.

You may inspect products and try clothing on to check the fit, as you would in a shop. Please keep any supplied hangtags attached until you are happy with the item and include them with your return where possible.

Removing or damaging a hangtag does not automatically prevent a return or remove your statutory rights.

For change-of-mind returns, we may reduce your refund to reflect an actual loss in value caused by handling beyond reasonable inspection, such as wearing an item beyond trying it on, washing it or causing damage. Any deduction will reflect the actual reduction in value and will be explained to you. This does not affect your statutory rights relating to faulty or misdescribed goods.

Refunds following cancellation

We issue refunds without undue delay using your original payment method, unless you expressly agree otherwise.

For returned goods, we refund within 14 days of receiving the goods or evidence that you have sent them back, whichever is earlier.

If your order has not been dispatched, we refund within 14 days of being notified of cancellation.

When you cancel your whole order, we also refund the original standard delivery charge. Additional costs for premium delivery are not refunded.

We do not charge cancellation or restocking fees for statutory consumer cancellations.

Faulty, damaged or incorrect products

We are responsible for supplying products that are of satisfactory quality, fit for purpose and as described.

If something is wrong with your order, email hello@adelphi-app.co.uk promptly, ideally within 7 days of delivery, with your order number, details of the issue and photos where possible.

Seven days is a request for prompt reporting, not a limit on your legal rights.

You normally have 30 days after delivery to reject faulty or misdescribed goods for a full refund. Your rights continue afterwards, although a repair or replacement will usually be the first remedy.

We will provide the remedy required by your consumer rights and cover reasonable return costs for faulty, damaged or incorrect goods.

Refunds under your legal right to reject are issued without undue delay and within 14 days of agreeing your entitlement.

Small variations in colour, wash or print placement can occur during production. This does not affect your rights if goods are faulty or do not match their description.

Organisation, bulk and partnership purchases

Where an organisation is the contracting buyer for its organisational purposes, please contact us to arrange a written quote or order agreement.

Before accepting the order, we will confirm the payment requirements, final approval dates, production commitments and cancellation arrangements. These terms will also address event postponements, event cancellations or changes to a partnership, where relevant.

For quoted organisation orders, production will only be authorised once the agreed payment and approval requirements have been met.

Partnership purchases may be covered by an agreed order schedule alongside the partnership agreement. Any separate order terms must be supplied and agreed before the order is accepted.

Order size, partnership funding or a discount code does not, by itself, remove an individual customer’s consumer rights.

Professional services and partner initiatives

Talks, keynotes, training, workshops, consultancy, co-production and other professional services are covered by the booking terms agreed before confirmation. These will explain the payment, cancellation and rescheduling arrangements for that booking.

Adelphi’s free digital platform and resources do not require a shop purchase.

Where you book directly with an external provider through an Adelphi initiative, that provider’s booking, cancellation and refund terms apply to that contract. This includes relevant bookings connected with driving, moving and home setup, energy or wellbeing support.

Nothing in these arrangements removes legal rights you may have against Adelphi.

Optional cancellation form

Complete and return this form only if you wish to cancel your contract. You can copy it into an email or send it by post.

You do not have to use this form. Any clear statement that you wish to cancel is sufficient.

To: Adelphi Support and Development Ltd
Postal cancellation address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, BH16 6FA
Email: hello@adelphi-app.co.uk

I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods []/for the supply of the following service [*]:

Ordered on []/received on []:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only if submitted on paper:

Date:

[*] Delete as appropriate.

The postal cancellation address is for correspondence. Please send returned goods to the designated returns address above.