Safeguarding and Support Boundaries

Last updated October 2026

Adelphi believes that children, young people and adults have the right to be safe, respected and heard. Although Adelphi is not a statutory service, emergency service, social-work provider or safeguarding authority, we act responsibly when a concern arises through our work.

Who this statement covers

This statement applies to Adelphi's website, digital platform, initiatives, communications, professional services, events and direct engagement with care-experienced people, professionals, organisations, carers and communities across the United Kingdom.

Our approach

• Treat people with dignity and respect.

• Use trauma-aware and person-centred practice.

• Maintain appropriate professional boundaries.

• Listen without judgement while avoiding promises of absolute confidentiality.

• Record and respond proportionately to concerns.

• Share only what is necessary and lawful.

• Signpost or refer to an appropriate service where Adelphi cannot provide the required support.

Concerns and confidentiality

If information suggests that a child or adult may be at risk of harm, abuse, neglect or exploitation, or that there is a serious risk to safety, we may seek further information, record the concern, consult appropriate guidance or share information with an appropriate safeguarding body, professional, emergency service or law-enforcement authority.

Where possible and safe, we will explain what we intend to do. We may act without consent where this is necessary and lawful to protect somebody or meet a legal obligation. Information will be limited to what is relevant and proportionate.

Partner services

Drive 2 Thrive, Moving and Home Setup with Just Move In, energy resources with Utilita, wellbeing content with Consciously Ash, Apparel activity and future initiatives may involve independent partners. Each provider remains responsible for its staff, instructors, advisers, contractors, services, vetting, safeguarding arrangements, complaints and legal duties. Adelphi's role in connecting somebody to a provider or hosting contributed content does not make Adelphi the provider of that service.

Initiative and form boundaries

Website forms are not crisis or emergency-reporting channels and are not monitored continuously. If a safeguarding disclosure is included, Adelphi will consider it under this statement, but urgent concerns should be directed to the appropriate emergency, statutory or safeguarding service.

Moving, housing and energy enquiries may involve financial pressure, housing instability or vulnerability. Adelphi and its partners are not substitutes for a local-authority housing or safeguarding service. Energy and wellbeing resources are not clinical, therapeutic, financial, debt or crisis services.

External signposting

The national signposting page may include crisis and specialist organisations, but it is not continuously monitored and cannot assess immediate risk. Contact details and service availability can change. Where someone is in immediate danger, they should use 999 or another appropriate urgent route rather than waiting for Adelphi or relying solely on a website link.

Online safety and behaviour

Users should protect personal information, use caution with external services and report harmful, abusive, discriminatory or unsafe behaviour. Adelphi may remove content, restrict access, invalidate initiative access or end engagement where reasonably necessary for safety.

Emergencies and crisis support

If someone is in immediate danger or at immediate risk of harm, call 999. For urgent medical advice, contact NHS 111. Safeguarding concerns can also be reported to the relevant local-authority safeguarding team or the police. Adelphi cannot provide crisis intervention or emergency monitoring.

Reporting a concern

Concerns relating to Adelphi, an Adelphi interaction or one of our initiatives can be reported to hello@adelphi-app.co.uk. Please do not rely on email where there is an immediate risk. Reports will be treated seriously and handled under our responsibilities, Privacy Data and Cookies Policy and applicable law.

Review

We review this statement when our services, partnerships, law or safeguarding guidance change. The latest version will be published on the website.

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