Privacy, Data and Cookies

Last updated: October 2026

Adelphi Support and Development Ltd, trading as Adelphi - Adulting, Together® (Adelphi, we, us or our), is committed to handling personal information lawfully, fairly and transparently. This policy explains what we collect, why we use it, who we may share it with, how long we normally keep it and how we use cookies and similar technologies.

Who we are

Adelphi Support and Development Ltd is registered in England and Wales under company number 16930802. Our registered office is Lytchett House, 13 Freeland Park, Wareham Road, Poole, BH16 6FA. For the personal information covered by this policy, Adelphi is normally the data controller.

You can contact us at hello@adelphi-app.co.uk.

Where this policy applies

This policy applies to information collected through adelphi-app.co.uk, the Adelphi digital platform, accounts, forms, emails, calls, newsletters, events, professional services, partnerships, safeguarding activity and Adelphi initiatives. Independent providers and external websites use their own privacy policies when you deal with them directly.

Information we may collect

Depending on how you interact with Adelphi, we may collect:

• Your name, chosen display name, email address and telephone number.

• Your organisation, role and professional contact details.

• Account information and limited information needed to provide access to the digital platform.

• Messages, enquiries, feedback, correspondence and service history.

• Drive 2 Thrive® applicant type, provider preference, self-declared eligibility and code-administration information.

• Information needed to respond to a Moving and Home Setup enquiry or make an agreed introduction.

• Professional-service, event, attendance, contract, invoice and accounting information.

• Limited website, device, security, analytics and cookie-preference information.

• Information necessary to respond to a safeguarding, complaint or legal matter.

We do not ask people to provide more information than is reasonably needed. We do not require users to disclose medical or mental-health information to access general wellbeing resources, and we do not require documentary evidence of care experience through the Drive 2 Thrive form.

How and why we use information

We use personal information to respond to enquiries, provide platform access, administer initiatives, issue and manage Drive 2 Thrive codes, arrange requested introductions, deliver professional services, manage partnerships and contracts, process invoices, improve our content, protect the website, prevent misuse and meet legal or safeguarding responsibilities.

Our lawful bases depend on the activity. We may rely on steps taken at your request before providing a service, performance of a contract, our legitimate interests in operating and improving Adelphi, compliance with a legal obligation, protection of vital interests or your consent. Where special-category information is involved, we also identify an appropriate additional legal condition.

Where we rely on legitimate interests, we consider the effect on the person and do not rely on that basis where their rights and interests override ours.

Drive 2 Thrive®

If you enquire about Drive 2 Thrive®, we may use your contact details, applicant type, provider preference, message and self-declared care-experienced status to respond and, where appropriate, issue a provider-specific single-use code. We may record the code reference and issue date to prevent duplication or misuse.

Once a code is issued, you book for yourself on the chosen provider's website and pay that provider directly. Adelphi does not make the booking, take or process lesson payments, or receive the booking, payment-card, driving-licence, instructor or learner information you enter on the provider's site. Book Instructor or National Intensive processes that information under its own privacy policy.

If you ask Adelphi to make an introduction, we will explain what contact information will be shared and with which provider. We will not share your details for a provider's unrelated marketing.

Moving and Home Setup with Just Move In

The Moving and Home Setup service is delivered through Just Move In. When you follow the service link, you leave Adelphi's website and create or use an account on Just Move In's platform. Just Move In processes the information you provide under its own privacy policy and terms.

Adelphi does not routinely receive the household, supplier, payment or account information you enter on Just Move In's platform. If you contact Adelphi first and ask for help or an introduction, we may use your contact details, moving timeframe and the minimum information needed to respond. We will explain before passing identifiable information to Just Move In or another provider.

Adelphi may receive limited referral or attribution information where needed to administer the partnership or a referral payment. We do not receive full household account or payment details for that purpose.

Energy support with Utilita

Utilita contributes energy information and resources used within Adelphi's digital platform. Reading that guidance does not mean Adelphi sends your identity to Utilita and does not create an energy-supply contract. If you follow an external link or separately choose to contact an energy supplier, that organisation processes your information under its own privacy policy.

Wellbeing with Consciously Ash

Wellbeing resources contributed by Ashley Edelman or Consciously Ash are available through Adelphi's digital platform. We may use limited account and consented analytics information to provide access and understand which content is useful. We do not use viewing activity to infer a medical diagnosis or build a health profile, and Consciously Ash does not receive your account details merely because you view the content.

More Than a Label and Adelphi Apparel

More Than a Label® is Adelphi's community and clothing campaign. While the shop remains on adelphiapparel.co.uk, purchases, delivery, returns, customer accounts and payment information are handled under the privacy policy and sales terms on that website. Adelphi's main website does not receive full payment-card information merely because you follow the shop link.

National external signposting

Our signposting pages link to independent organisations. Adelphi does not receive information you provide to those organisations merely because you followed a link. If you ask us to help identify or contact a service, we may use the information needed to respond and will explain any proposed introduction before sharing identifiable details, unless urgent safeguarding or legal circumstances justify otherwise.

Professional services and events

Where Adelphi provides training, consultancy, workshops, speaking, events or other commissioned work, we may use professional contact details, booking information, attendance records, contracts, invoices and relevant correspondence to organise and deliver the service.

Who we may share information with

We share only what is reasonably necessary. Recipients may include:

• Website, account, form, customer-relationship, email, analytics, security and IT providers, including Squarespace and HubSpot where used.

• Accountancy, invoicing, payment and professional-adviser services.

• A Drive 2 Thrive provider, Just Move In or another initiative provider where you request or agree to an introduction.

• Event, delivery or contracting organisations where necessary to provide an agreed service.

• Safeguarding bodies, emergency services, regulators, courts or law-enforcement authorities where sharing is necessary and lawful.

• A lawful successor organisation, subject to appropriate protections.

We do not sell personal information and do not share it with third parties for their unrelated marketing.

Children and young people

Drive 2 Thrive is available from age 16 and other Adelphi content may be used by people under 18. We use clear language, minimise collection, avoid unnecessary profiling and take particular care with young people's information. Where an enquiry creates a safeguarding or higher-risk concern, we may pause, ask for clarification or involve an appropriate adult or professional where lawful and appropriate.

International processing

Some technology providers may process information outside the United Kingdom. Where this happens, we use providers that apply a recognised legal transfer mechanism or another lawful safeguard, such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses.

How long we keep information

We keep personal information only for as long as reasonably necessary. Our normal starting periods are:

• Ordinary enquiries, Moving and Home Setup enquiries, agreed introductions and Drive 2 Thrive form and code records: up to 12 months after the enquiry or last meaningful contact.

• Platform-account information: while the account is active and normally up to 12 months after closure.

• Newsletter records: until you unsubscribe, with a limited suppression record retained so we respect that choice.

• Professional-service, contract, invoice and accounting records: normally six years, or longer where legally required.

• Event and attendance administration: normally up to 24 months unless needed for a contract, complaint or safeguarding matter.

• Safeguarding, complaint and legal records: according to the nature, risk and applicable legal requirements.

We may keep information longer where there is an active safeguarding concern, complaint, dispute, fraud concern or legal requirement. Independent providers set their own retention periods for information collected through their services.

Your rights

Depending on the circumstances, you may have the right to request access, correction, deletion, restriction or transfer of your information; object to certain processing or direct marketing; and withdraw consent at any time. Adelphi does not currently make solely automated decisions that have legal or similarly significant effects.

To exercise a right, email hello@adelphi-app.co.uk. You may also complain to the Information Commissioner's Office at www.ico.org.uk. We would welcome the opportunity to address the concern first.

Cookies and similar technologies

Our Squarespace website uses cookies and similar technologies. Squarespace supplies the website tools and cookie banner, but Adelphi remains responsible for explaining how cookies are used on this website.

Strictly necessary cookies

These support security, network management, forms, sessions, accounts, shopping-cart functions where enabled and the storage of cookie choices. They may operate without consent where they are necessary to provide the website or a function you request.

Analytics and performance cookies

With consent, Squarespace Analytics and any separately enabled analytics service may help us understand visits, traffic sources, pages viewed and general use. Squarespace may use a browser identifier for up to two years to estimate unique visitors and a shorter cookie to recognise a browsing session.

Functionality and embedded-content cookies

With consent where required, these may remember preferences or allow external videos, wellbeing resources, social content or accessibility features to work. Providers may include Squarespace, Tabnav, Google reCAPTCHA, HubSpot where active, and the providers of embedded video or social content.

Marketing cookies

If marketing or advertising technology is enabled in future, it will not be used until the required consent has been obtained. Adelphi does not currently use the website to build intrusive advertising profiles.

Managing your choices

The Squarespace cookie banner allows you to accept, decline or manage non-essential cookies. You can change or withdraw your choice by reopening the cookie-preference control on the website. Browser settings can also block or delete cookies, although this may affect some website functions.

Cookie names, providers and durations can change when website features or integrations are updated. The live cookie-preference panel and this policy should be reviewed together. External links do not place cookies through Adelphi unless linked or embedded content is loaded on our page.

Security and changes

We use reasonable technical and organisational measures designed to protect information. No internet service is completely secure, but access is limited and suspected incidents are handled appropriately.

We may update this policy when our services, initiatives, providers, technology or legal obligations change. The latest version and update date will be published on adelphi-app.co.uk.