privacy policy

Adelphi – Adulting, Together®

Privacy Policy

Last updated: 26 January 2026

This Privacy Policy explains how Adelphi Support and Development Ltd T/A Adelphi – Adulting, Together® (“Adelphi”, “we”, “us”, “our”) collects, uses, and protects personal data across all Adelphi activities, including digital services, consultancy, training, talks, workshops, and in-person delivery.

We are committed to handling personal data lawfully, fairly, transparently, and with care, in line with UK GDPR, safeguarding responsibilities, and the values of our work.

1. Who We Are

Adelphi Support and Development Ltd is a company registered in England and Wales.

Adelphi delivers:

  • A digital platform supporting care-experienced young people

  • Talks, workshops, and speaking engagements

  • Training, consultancy, advisory and professional services

  • Project-based and in-person delivery

Contact details
Email: hello@adelphi-app.co.uk
Website: www.adelphi-app.co.uk

For the purposes of UK GDPR, Adelphi is the data controller.

2. Scope of This Policy

This Privacy Policy applies to personal data collected through:

  • Our website and digital platform

  • Email, phone, or written communication

  • Consultancy, advisory, and professional services

  • In-person talks, training sessions, workshops, and events

  • Feedback requests and service-related communications

It applies to individuals, participants, clients, and partner organisations.

3. What Data We Collect

We only collect data that is necessary, proportionate, and relevant.

a) Enquiries and contact

  • Name

  • Email address

  • Organisation and role

  • Message content

b) Platform access and memberships

  • Name or chosen display name

  • Email address

  • Account access status and basic usage data (for administration only)

Sensitive personal data is not required to access core platform content.

c) Consultancy, training and in-person delivery

Depending on the service, we may process:

  • Names and professional contact details

  • Organisation details

  • Attendance records

  • Session-related notes relevant to delivery

Participants are not required to disclose personal histories or sensitive information.
Any information shared voluntarily is treated confidentially and with care.

d) Professional services, partnerships and invoicing

  • Contact names

  • Organisation details

  • Email addresses

  • Invoice and billing information

Adelphi does not store full card or bank details.

e) Technical data

Squarespace may collect limited technical information such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

Used only for analytics, security, and performance.

4. How We Use Your Information

We use personal data to:

  • Respond to enquiries

  • Deliver digital and in-person services

  • Manage platform access

  • Provide consultancy, training, talks, and workshops

  • Request feedback to improve services

  • Issue invoices and manage payments

  • Meet safeguarding, legal, or regulatory obligations

We do not sell personal data or engage in unsolicited bulk marketing.

5. Feedback, Updates and Service Communication

Adelphi may contact individuals or organisations who have engaged with our services to:

  • Request feedback

  • Share updates or upcoming changes

  • Discuss future services or partnerships where relevant

All contact is proportionate, respectful, and non-intrusive.

Where communications relate to services or partnerships, processing is based on legitimate interest.
You may opt out or withdraw consent at any time by contacting hello@adelphi-app.co.uk or responding directly to the communication.

6. Legal Basis for Processing

We process personal data under:

  • Consent

  • Legitimate interest

  • Contractual necessity

  • Legal obligation, including safeguarding duties

7. Data Storage and Security

Personal data is stored securely using:

  • Squarespace (website and membership access)

  • HubSpot (CRM and communications)

  • Accounting and invoicing systems

Access is restricted and data is retained only as long as necessary.

8. Sharing Your Data

Data is shared only where necessary, including with:

  • Technology providers

  • Professional advisers

  • Authorities where safeguarding or legal obligations apply

All third parties must comply with UK GDPR.

9. Safeguarding and Confidentiality

Safeguarding is central to Adelphi’s work.

Information may be shared without consent where required to:

  • Prevent harm

  • Fulfil safeguarding responsibilities

  • Comply with the law

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion where appropriate

  • Withdraw consent

  • Object to processing

  • Raise concerns with the ICO

ICO: www.ico.org.uk

11. Cookies and Analytics

Limited cookies and Squarespace analytics are used to improve site performance.
Cookies can be managed via browser settings.

12. External Links

We are not responsible for the privacy practices of external websites.

13. Updates to This Policy

The latest version will always be available at:
www.adelphi-app.co.uk/privacy

In summary

Adelphi – Adulting, Together® collects only what is necessary, protects personal data appropriately, and balances GDPR compliance with care, safeguarding, and respect across all digital and in-person services.