data promise

Adelphi – Adulting, Together®

Our Data Promise

Last updated: 26 January 2026

At Adelphi – Adulting, Together®, we take responsibility for data seriously. We believe trust is built through transparency, care, and respect, especially when working in spaces connected to lived experience, vulnerability, and public services.

This Data Promise explains how we approach data ethically, beyond legal requirements, and what you can expect from us in practice.

Our Commitment

We commit to handling all information shared with Adelphi in a way that is:

  • Respectful

  • Proportionate

  • Secure

  • Transparent

  • Purpose-led

We collect only what we need, use it only for its intended purpose, and never treat data as a commodity.

How We Use Data

Information shared with Adelphi may be used to:

  • Respond to enquiries and communications

  • Provide access to the Adelphi platform

  • Deliver consultancy, training, talks, or in-person support

  • Request feedback to improve services and content

  • Manage relationships with partner organisations

We do not use data for mass marketing, profiling, or intrusive monitoring.

Young People and Identifiable Data

Adelphi is designed to minimise the collection of personal or sensitive data about young people.

  • We do not require young people to share personal histories, care status details, or sensitive personal information to access core content

  • We do not sell, trade, or commercially exploit data

  • We do not create behavioural profiles of individuals

Where feedback or engagement data is collected, it is used in a non-identifiable or aggregated way wherever possible.

Feedback, Insight and Learning

We may use feedback and engagement insight to understand:

  • Which content is most useful

  • Where improvements are needed

  • How Adelphi can better support users and partners

Insight is used to improve services, not to monitor or judge individuals.
Any identifiable feedback is handled carefully and only where appropriate.

Safeguarding and Duty of Care

There may be rare circumstances where information must be shared to protect someone from harm or to meet legal safeguarding obligations.

In these situations:

  • Safeguarding and safety always come first

  • Information is shared only with appropriate authorities

  • Disclosure is limited to what is necessary

Security and Responsibility

We store data securely using trusted systems, including:

  • Squarespace for website and platform access

  • HubSpot for relationship and communication management

  • Secure accounting and invoicing systems

Access to data is restricted and reviewed regularly.

Your Control and Choice

You have the right to:

  • Ask what data we hold about you

  • Request corrections

  • Withdraw consent where applicable

  • Ask us to stop contacting you

  • Raise concerns at any time

For full details of your rights, please see our Privacy Policy.

Transparency and Accountability

This Data Promise sits alongside our Privacy Policy and Accessibility Statement and reflects our commitment to ethical, people-centred practice.

For full legal details, please read our Privacy Policy at:
www.adelphi-app.co.uk/privacy

In summary

Adelphi – Adulting, Together® handles data with care, integrity, and respect. We aim to go beyond compliance, ensuring that privacy, dignity, and trust are upheld across everything we do.